Refund Policy

Standard Refund Policy

If you experience technical issues that prevent access to your cloud storage, or if you were charged in error, you may request a refund within 7 days of the billing date.

Refund requests are evaluated on a case-by-case basis. We reserve the right to deny requests that do not meet eligibility criteria.

How to Request a Refund

1. 1Contact support within 7 days of the charge at support@clearstreamtv.com
2. 2Include your account email, invoice number, and reason for the refund request
3. 3Our team will review and respond within 2-3 business days
4. 4Approved refunds are processed back to your original payment method within 5-10 business days

Storage Plan Downgrades

When downgrading your storage plan, the change takes effect at the next billing cycle. No refund is issued for the difference in the current month. Ensure your stored files fit within your new plan's quota before downgrading.

Chargebacks

Filing a chargeback without first contacting our support team will result in immediate account suspension. We encourage you to reach out to us first — we are committed to resolving issues fairly and quickly.

Cancellation Policy

You may cancel your subscription at any time through your customer portal. Cancellations are effective at the end of the current billing period. No partial refunds are issued for unused days unless otherwise stated above. Download all files before canceling, as storage is decommissioned after the period ends.